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How we handle your account and data

When you open an account with roda toto, your personal details, payment information and account activity are protected under our legal framework.

Account ownership & controlData storage & encryptionWithdrawal & account access
roda toto How we handle your account and data
REACH US ANYTIME

How to contact us about your account

Live Chat Open a chat window in your account lobby.
Email Support Send details to our legal and support inbox.
Account Settings Update your personal details, contact email and payment methods directly in your account dashboard…
SECURITY & DATA HANDLING

How we protect your information

Encrypted Payment Data

Your payment details — card numbers, bank account info, DANA, OVO, GoPay and QRIS identifiers — are encrypted end-to-end.

Account Verification

When you withdraw, we verify your identity and confirm that the destination account matches your registered payment method.

Data Retention

We keep your account data — name, email, transaction history — for the life of your account plus a retention…

Cookie & Session Policy

We use session cookies to keep you logged in and functional cookies to remember your preferences.

Third-Party Data Sharing

We share payment data only with payment processors and anti-fraud partners. We do not sell your personal data.

Request Changes or Deletions

Contact us via live chat or email to request a copy of your data, update your details or request deletion.

Your account, data and legal rights explained

When you close your account, any balance is returned to the payment method you last used — DANA, OVO, GoPay, QRIS or bank transfer. The return processes within two to five business days depending on your bank or e-wallet. Your transaction record stays on file for dispute resolution.

Yes. Open your account Settings or Profile section to update your email, phone and address. Some details like your registered name cannot be self-edited for compliance; contact support to request a name change and we'll verify your identity first.

Only roda toto staff and our verified payment partners see your data. We do not sell your information. Our support team accesses your account only when you contact us or when we need to investigate a dispute or security concern.

We retain your complete transaction history for the life of your account. After you close your account, records are kept for a period where local law permits — usually for audit and dispute purposes — then securely deleted.

Contact our support team immediately via live chat or email. We'll freeze your account, review the transaction and investigate. If the activity is confirmed as unauthorized, we'll dispute the charge with your payment provider and restore your funds.

Yes. All deposits are encrypted and processed through secure payment gateways. Your payment details are never stored on our main servers. Deposit confirmations appear in your account within seconds to a minute.

Yes. Email us or contact live chat requesting a data export. We'll compile your account information, transaction history, and personal details into a file and send it to your registered email within five business days.